Customer care
Frequently Asked Questions
Last updated: 20 October 2026
How do I place an order?
Add items to your bag and go to checkout. Checkout sends us an order request — we'll email you to confirm availability, the delivery cost and how to pay. Nothing is charged until you agree.
Can you make something custom?
Yes! Tell us your idea on the Custom Orders page — colours, size, occasion and an inspiration photo help. We’ll reply by email to discuss what’s possible, the price and timing.
Do you deliver outside the UAE?
Yes — across the UAE and internationally. We confirm the delivery cost before you pay. For international orders, customs duties are paid by the recipient. See Shipping & Delivery.
Can I return an item?
Ready-made items can be returned within 7 days of delivery if unused and in original condition. Custom pieces can’t be returned unless faulty or not as agreed. See Returns & Refunds.
Will my piece look exactly like the photo?
Each piece is handmade, so small differences in size, stitch and colour are natural — they’re part of what makes it unique. Screen colours can vary too.
How do I care for my crochet piece?
Follow the care details listed for your item, as different yarns need different care. If you’re unsure, ask us before washing.
How can I contact you?
Use our contact form or email pipelinecrochet@gmail.com.